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Customer Service (Helpserve)

The PAA web based technical support system.

Helpserve is a ticket based support system. We will support you anywhere in the world, when you need it most. is available to all customers covered by Warranty or Service Contract.  A ticket will receive immediate attention, putting you in touch with an experienced PAA engineer – a ticket will not be closed until the issue has been resolved.

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Technical notes

Below you will find a selection of technical notes. These provide further information on how to implement a successful automation solution.

Technical notes are all available to our customers by contacting for access to the support web site.

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