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Customer Service (Helpserve)
The PAA web based technical support system.
Helpserve is a ticket based support system. We will support you anywhere in the world, when you need it most.
paa.helpserve.com is available to all customers covered by Warranty or Service Contract. A ticket will receive immediate attention, putting you in touch with an experienced PAA engineer – a ticket will not be closed until the issue has been resolved.
Below you will find a selection of technical notes. These provide further information on how to implement a successful automation solution.
Technical notes are all available to our customers by contacting for access to the paa.helpserve.com support web site.
- Data handling in automated cell screening – priority not after thought
- Improving Quality in Primary Screening data Through the Application of On-board Controls in High Throughput Biological Screening
- xMAP 2011 Vienna
- Service & Support document by paa Service Team
- SBS 2011 Orlando
- Labcyte Echo 550 with Overlord2 at the Southern Research Institute, USA.